On November 22, 2021, the Complex Biz official online shop has reopened.
Due to the site renewal, users who registered before November 22, 2021 will need to reset their passwords.
Click here for password reissue procedure
If you enter your registered email address in the form above, we will send you a password reset URL.
Enter your registered email address and date of birth to reset your password and enjoy shopping.
*[If an error occurs during the password reissue procedure]
We have taken over the customer registration information in the old system before the renewal on November 22, 2021, but for security reasons, it is necessary to reset the password. There may be errors in the registered information such as your email address and birthday.In that case, please contact us using the inquiry form below.
Contact Us
*Please let us know your registered email address and birthday when making inquiries.
*Inquiry reception hours: Weekdays: Mon-Fri 10:00-17:00
*Inquiries made outside of business hours and on Saturdays, Sundays, and holidays (including year-end and New Year holidays) will be handled in order on the next business day.
*We will respond to inquiries in order of receipt.
Customers using e-mail addresses with domains related to "icloud.com"
We have received inquiries that emails from Complex Biz have not been delivered due to strict spam filters for email addresses with domains related to "icloud.com".
When registering as a new member, we recommend that you register from an e-mail address other than "icloud.com"-related e-mail addresses (@icloud.com, @me.com, @mac.com).
*If you have already registered with an "icloud.com"-related email address and you no longer receive order completion emails, etc., we recommend that you change your registered email address.
In addition, about "icloud.com"Apple supportPlease confirm.
We apologize for the inconvenience, but thank you for your support.