NEWS

• 2024/05/14

  Complex Biz Notice of price revision for some products

  Thank you for using COMPLEX BIZ OFFICIAL ONLINE SHOP.
  
  As you are aware, due to the current global social situation, material costs, transportation costs and processing costs have risen significantly.
  We have been working hard to absorb the rising costs while maintaining our quality,
  It has become difficult to maintain current prices through corporate efforts alone.
  Therefore, although we are very sorry, we will be revising the prices of some of our products from Friday, June 14th, 2024.
  Thank you kindly look forward for your understanding.
  We will take this opportunity to strive to improve quality and pursue beauty to further satisfy our customers, so we hope you will continue to patronize Complex Biz.
  
  ▶︎Click here for eligible products

• 2024/04/15

  Notice of GW vacation

  Thank you for using COMPLEX BIZ OFFICIAL ONLINE SHOP.
  Complex Biz International Co., Ltd. will be closed for the Golden Week holidays from May 3rd (Friday, national holiday) to May 6th (Monday, national holiday).
  
  You can still send us an inquiry by email, but we will not be able to respond to your inquiry during the holiday period until after May 7th (Tuesday).
  Please note that we will respond to your inquiries in order.
  The toll free number will be suspended.
  
  ▼For inquiries by email, click here▼
  https://shop.complex-biz.com/Form/Inquiry/InquiryInput.aspx
  
  ☆Online Shop☆
  We will continue to accept orders as usual, but orders received between May 2nd (Thursday) and 6th (Monday, holiday) will be shipped at the following date:
  We will start shipping from Tuesday, May 7th.
  Please note that it will take longer than usual.
  We apologize for any inconvenience this may cause and appreciate your understanding.

• 2024/2/7

  [Important] Announcement of introduction of credit card identification service "3D Secure 2.0"

  Thank you for using COMPLEX BIZ OFFICIAL ONLINE SHOP.
  
  With the increase in damage caused by unauthorized use of credit cards in online shopping,
  At COMPLEX BIZ OFFICIAL ONLINE SHOP, we have implemented various measures to ensure that our customers can shop safely and securely.
  We will introduce the personal authentication service "3D Secure 2.0" for credit card payments.
  
  ▶︎Click here for details

• 2023/10/05

  "Canal 4°C x Complex Biz" first collaboration item released

  “We want you to enjoy your favorite jewelry that you always wear with hair accessories.”
  With this wish in mind, the first collaboration item between the popular jewelry brand "Canal 4℃" and Complex Biz was born.
  A lineup that brightens up your hair arrangement with the beautiful shine of Swarovski crystals and the lustrous luster of Swarovski crystal pearls.
  We have a collection of simple yet timeless designs that are full of attention to detail.
  
  ▶︎Click here for the product
  
  ■Canal 4°C
  We want to deliver jewelry that connects feelings. ``Canal 4°C'' was born from such a wish, and the fun and sparkling jewelry connects your feelings as if you were cruising along a flowing canal. We deliver jewelry that satisfies your heart and brings smiles and courage to your everyday life.
  
  Official website https://www.fdcp.co.jp/DefaultBrandTop.aspx?bid=canal4c
  *You will be redirected to an external site.

• 2022/12/19

  Introducing hair accessories created from the textile design left by William Morris!

  Fabrics and wallpaper with natural motifs such as flowers and trees still have a sophisticated charm.
  This collection is inspired by his thoughts on the importance and beauty of handwork.
  With a timeless design, this hair accessory is perfect for a heart-warming gift.
  
  ▶︎ Click here for details

• 2022/12/16

  [Youtube] GLOBAL GALLERY Tokyu Plaza Ginza store was introduced in Yukifuirumu "Shop Encyclopedia".

  GLOBAL GALLERY Tokyu Plaza Ginza store was introduced in the popular Youtube channel "Yukifuirum"'s "Shop Encyclopedia".
  Yuki's wearing of "Complex Biz" and "Elaborate" is a must-see.
  Please take a look.
  
  ▼ Click here for the video
  

  

  
  
  

• 2022/12/08

  Announcement of lucky bag product malfunction

  Dear Sir, I would like to express my sincere gratitude for your continued support.
  Thank you very much for your continued patronage. In the lucky bag that was released at the official online shop, the rubber of the "Annual Ring Pony" has deteriorated, so we will send you a replacement rubber.
  We sincerely apologize for the inconvenience caused to our customers.
   

  [Applicable product] Product number: BBZ035-01-0301
   

  

  

  
  ↑This product has a gap where you can replace the rubber by yourself.
  
  ▶︎You can watch the video on how to replace the rubber from here.
  
  This item was part of the lucky bag, but we will send a replacement rubber to all purchasers of the lucky bag that have been shipped by 12/8 (Thursday).
  Please be assured that the lucky bags scheduled to be shipped in the future will be delivered with products that have been replaced with new rubber.
  
  In the unlikely event that the same deterioration is seen by customers who have already received the item in the lucky bag, please replace it with the replacement rubber that we will send to you.
  
  Customers who did not receive the corresponding product in the lucky bag should pay it as it is.
  
  We take this situation very seriously, and will continue to strive for further quality control so that you can continue to use our products with peace of mind.
  
  We appreciate your understanding and cooperation.

• 2022/11/11

  Notice of temporary closure of online club

  Thank you for using Complex Biz.
  The online customer service store/online club will be closed from December 1st (Thursday) due to the renewal of the corresponding store.
  We apologize for any inconvenience and thank you for your understanding.
  
  ▶︎ Click here for details

• 2021/11/22

  [Important Notice] Regarding password reset for customers who became members of the old online shop

  On November 22, 2021, the Complex Biz official online shop has reopened.
  Due to the site renewal, users who registered before November 22, 2021 will need to reset their passwords.
  Click here for password reissue procedure
  
  If you enter your registered email address in the form above, we will send you a password reset URL.
  
  Enter your registered email address and date of birth to reset your password and enjoy shopping.
  
  *[If an error occurs during the password reissue procedure]
  
  We have taken over the customer registration information in the old system before the renewal on November 22, 2021, but for security reasons, it is necessary to reset the password. There may be errors in the registered information such as your email address and birthday.In that case, please contact us using the inquiry form below.
  
  Contact Us
  
  *Please let us know your registered email address and birthday when making inquiries.
  *Inquiry reception hours: Weekdays: Mon-Fri 10:00-17:00
  *Inquiries made outside of business hours and on Saturdays, Sundays, and holidays (including year-end and New Year holidays) will be handled in order on the next business day.
  *We will respond to inquiries in order of receipt.
  
  Customers using e-mail addresses with domains related to "icloud.com"
  
  We have received inquiries that emails from Complex Biz have not been delivered due to strict spam filters for email addresses with domains related to "icloud.com".
  When registering as a new member, we recommend that you register from an e-mail address other than "icloud.com"-related e-mail addresses (@icloud.com, @me.com, @mac.com).
  *If you have already registered with an "icloud.com"-related email address and you no longer receive order completion emails, etc., we recommend that you change your registered email address.
  
  In addition, about "icloud.com"Apple supportPlease confirm.
  
  We apologize for the inconvenience, but thank you for your support.

• 2022/06/15

  Notice of alert about fake Instagram account

  We have confirmed the existence of a fake account disguised as our official Instagram account "@complexbiz_official".
  Fake accounts have usernames and profiles that are very similar to our accounts, but they have nothing to do with us.
  
  If you click on the URL listed in the DM (direct message) sent from the fake account, there is a risk that the information of the DM recipient will be acquired and abused.
  If you receive a suspicious DM, please do not access the listed URL, delete the DM itself, and block the fake account to prevent damage.
  
  Regarding the confirmed fake account, we are taking measures such as reporting that it is an impersonation account to Instagram, but when using it, please check the username and whether there is anything suspicious.
  
  ▼ Complex Biz Official Instagram Account Account name: complexbiz_official
  https://www.instagram.com/complexbiz_official/

• 2022/06/13

  The second hair accessory with the theme of "PEANUTS friends" is now available!

  The second hair accessory with the theme of "PEANUTS friends", which is loved over time, will appear in the official online shop from June 17th (Friday).
  A hair accessory packed with lots of fun that even non-PEANUTS fans will want to pick up.
  
  ▶ ︎Click here for details

• 2022/06/09

  Notification of recommended browser change due to end of Internet Explorer support

  At Complex Biz official online shop, Microsoft's Internet Explorer was one of the recommended browsers, but due to the end of support, Internet Explorer will be excluded from the recommended browsers.
  Please use the successor browser, Microsoft Edge, or other recommended browsers.
  
  We look forward to your continued patronage of Complex Biz.
  
  ■ Internet Explorer support end date
  Wednesday, June 15, 2022
  *You can access the site with Internet Explorer even after the end of support date, but there is a possibility that it will interfere with operation.
  
  ■Recommended browser ・Microsoft Edge
  ・Google Chrome
  ・Mozilla Firefox
  ・Apple Safari