Payment method
You can choose a payment method from the following payment methods.
*In some cases, not all payment methods can be used.
*If you do not receive an order confirmation email even after 3 business days have passed since your order was placed, there is a possibility of an order error (e.g. wrong e-mail address).
Please contact us. ▶ Click here for inquiries * If the total purchase price is 100,000 yen or more, or if you order 10 items or more for one item, we may contact you by phone to confirm. Please note.
credit card
The following credit cards can be used for payment at the time of ordering.
・ About the number of times of use "1 time / 2 times / 3 times / 5 times / 6 times / 10 times / 12 times / 15 times / 18 times / 20 times / 24 times / revolving payment / bonus payment" can be used. ..
* Installment payment may not be available depending on your credit card status. For details, please contact your card company directly.
* At our company, payment to the credit card company will proceed when the product is shipped. The withdrawal date and time will vary depending on the closing date of your credit card and the contract details, so please contact your credit card company directly.
・ If you make a mistake, we will check by e-mail or phone.
・ The price will be deducted from the customer's designated savings account based on each credit card membership agreement.
-The card number is encrypted by using the SSL system.
・ If the address registered by the card company and the address of the orderer do not match, it may not be possible to confirm.
・ About the credit card withdrawal name The card withdrawal name will be "COMPLEX BIZ OFFICIAL ONLINE SHOP".
* The notation used differs depending on the credit card company you are using. Due to the character limit of each credit card company you are using, not all prints may be made.
* Our company will process the bill when the product is shipped, but please contact the card company directly for the withdrawal date.
* Please contact your credit card company directly regarding the timing of withdrawal of bonus payment.
Cash on delivery
・ Please pay the delivery person in cash when you receive the item.
・ Cash on delivery fee (330 yen) will be charged separately.
・ The maximum amount of cash on delivery is 300,000 yen.
・ Please note that cash on delivery may not be delivered depending on the delivery area.
Rakuten Pay
You can place an order using your Rakuten ID and password.
Please check the details of "Rakuten Pay" from the following.
https://checkout.rakuten.co.jp/ *Transition to an external site
[How to use]
1. Add the product to the cart and click "Checkout"
2. Proceed to the purchase procedure, select "Rakuten Pay" as the payment method on the order confirmation screen, and proceed to "Confirm the order".
3. Confirm the contents and click "Pay with Rakuten ID"
Four. You will be redirected to the Rakuten Pay page, so please log in with your Rakuten ID.
Five. After completing the payment procedure with Rakuten Pay, click the "Next Page" button and return to the Complex Biz Online screen to complete your order.
【Notes】
*Rakuten Points can only be earned by paying with Rakuten Card, Rakuten Points, and Rakuten Cash.
*Rakuten Pay accepts credit card/debit card, Rakuten Point/Rakuten Cash payment.
PayPay
With PayPay (online payment), you can place an order with your PayPay account. You can also earn PayPay bonus by shopping.
Please check the details of "PayPay" from the following.
https://paypay.ne.jp/guide/net-service/ *Transition to an external site
[How to use]
1. Proceed to the purchase procedure, select "PayPay" as the payment method on the order confirmation screen, and proceed to "Confirm the order".
2. When you press the "Confirm order details" button on the "Order details confirmation" screen, you will be transferred to the PayPay app or website.
3. The payment screen will be displayed. Please select a payment method.
* Returns to the shop site in the default browser of the smartphone.
【Notes】
* If you close the screen or move to another page during PayPay payment, the payment will not be completed and the order will not be confirmed.
*Please note that if the order is not confirmed, the inventory of all items in the cart will be canceled.
Convenience prepayment
After completing your order, you can pay at the designated convenience store after checking the "order completion email" sent by us.
・ The maximum amount of prepayment at convenience stores is 299,999 yen.
・ A separate fee (220 yen) will be charged.
・ The deadline for payment procedures is [7 days] from the next day when the email is delivered.
After the payment deadline, payment at the convenience store will not be accepted and the corresponding order will be automatically canceled, so please complete the payment procedure as soon as possible.
Please note that if payment cannot be confirmed by the due date, future payment methods may be restricted.
・ You can pay at major convenience stores in Japan. Please see the following page for how to use at each convenience store.
Seven-Eleven
Family mart
Lawson Ministop
Seiko Mart * Transition to an external site
・ After confirming the payment of the billed amount, we will ship it in sequence.
About shipping and handling
about shipping cost
・ A flat rate of 660 yen (including consumption tax) will be charged for each delivery. However, if the total product price (tax included) is 11,000 yen or more, the shipping fee will be free.
・ The delivery address for one order is limited to one place.
About fees
The fees for selecting each payment method are as follows.
C.O.D .: The C.O.D. fee will be borne by the customer. (330 yen per session)
Delivery method
Products are shipped in the order they are received.
Orders are usually shipped within 5 business days of the order date.
For orders paid in advance at a convenience store, we will arrange for shipment within 5 business days after confirming your payment.
*Please note that this is only an estimate, and delivery dates may vary.
*Please note that during peak seasons, sales periods, year-end and New Year holidays, and summer holidays, shipping may take longer than usual.
About packing
All purchased items are delivered in a drawstring bag.
If you would like a box, you will need to purchase it together with the product.
*The product will be placed in a drawstring bag that is appropriate for its size.
*Shopping bags are not included.
*Please note that sale items do not come with a drawstring bag or shopping bag.
Designation of desired delivery date
We are currently unable to accept requests for specific delivery dates.
Products are shipped in the order they are received.
Orders are usually shipped within 5 business days of the order date.
For orders paid in advance at a convenience store, we will arrange for shipment within 5 business days after confirming your payment.
*Please note that this is only an estimate, and delivery dates may vary.
*Please note that during peak seasons, sales periods, year-end and New Year holidays, and summer holidays, shipping may take longer than usual.
▶Contact us here
Designation of delivery address
・ In addition to delivering to the customer's home, we also deliver to the location specified by the customer.
・ In the case of cash on delivery, please note that we cannot accept delivery to any address other than the orderer's address in order to prevent spoofing orders.
Shipping of goods
• Product delivery will be handled by Yamato Transport.
If you are not home, we will attempt redelivery. Please check the delivery notice and let us know a convenient date.
Please note that redelivery will only be attempted once.
If you purchase multiple items, your order may be shipped in multiple packages.
Product delivery is limited to within Japan.
• Products will generally be delivered to your doorstep.
We apologize for the inconvenience, but we will send you the tracking number via email after shipment.
Please contact your local Yamato Transport branch directly.
Please note that if you repeatedly fail to receive your goods due to refusal of delivery or other reasons, your account may be suspended.
About returns and exchanges
Defective product
・ A defective product is a product that is different, damaged, or dirty when it arrives.
・ If the item you received is defective, please contact us. We will refund or exchange for a non-defective product.
・ For refund, after confirming the return, the refund amount will be transferred to the account specified in the name of the orderer.
・ We will bear the shipping charges for returns.
Cancellation/return/refund process
We accept returns within 8 days of receiving the product.
Please contact us with the following information before returning the item. We will refund the product price. (However, shipping costs, our designated payment processing fees, and bank transfer fees for the refund will be excluded.)
We only accept returns for unused items.
[Regarding refund methods]
<For credit card payments>
We will refund the amount to the credit card you used when placing your order.
The timing of your refund may vary depending on your credit card company.
Please contact your credit card company for further details.
<If paying with PayPay>
We will refund the money to your PayPay balance.
After processing your refund, it will take approximately one week for the payment to be reversed for you.
For further details, please contact PayPay directly.
■PayPay Customer Support Hotline: 0120-990-634
<In the case of Rakuten Pay>
Payments made with Rakuten Points or Rakuten Cash will be credited back to your Rakuten Points account.
If you paid by credit card, the refund will be processed by your credit card company.
For further details, please contact Rakuten Pay or your credit card company.
<For convenience store prepayment>
You will need your payment receipt. Please include it when you return the item.
We will transfer the refund amount to the bank account you specified, which is in the name of the person who placed the order.
Bank transfer fees vary depending on the bank.
Please check the transfer amount for details.
<For cash on delivery>
We will transfer the refund amount to the bank account you specified, which is in the name of the person who placed the order.
Bank transfer fees vary depending on the bank.
Please check the transfer amount for details.
【contact address】
E-mail: onlineshop@complex-biz.com
*We are closed on Saturdays, Sundays, and public holidays, as well as during the New Year's holiday, summer vacation, etc. Please check the holiday calendar at the bottom of the site.
[Message content]
① Order number:
② Reason for return:
③ Product arrival date:
④ Your name:
⑤ Phone number:
⑥ Address:
⑦ Returned item number:
⑧ For customers who purchased using cash on delivery or convenience store prepayment, the refund destination account is:
Items that cannot be returned
- Items that have been received more than 9 days ago - Items that have already been used - Hygiene products (such as earrings), lucky bags, lucky boxes, sale items, outlet items, pre-order items, and other items that are marked as "not eligible for order cancellation or return" on the sales page - Items that have been damaged or soiled by the customer (including items with tags that have been removed or show signs of being removed)
About RTTG member cooperation
Those who have not registered as an online shop member
① Click the "New Member Registration" button from the login page of the online shop.
② Read the terms of use, agree to them, and click the "I accept the terms" button.
③ The member information input page opens, and after entering the required items, click the "Confirm" button.
・ RTTG member customers: Check "Already a member" in the RTTG member item and enter the ID in the RTTG member ID item.
* You need to enter the same password as the RTTG member in the password item.
・ Customers who are not RTTG members: Check "Register as a new member" in the RTTG member item.
④ Confirm the input contents on the input content confirmation page and click the "Register" button. Member registration and RTTG member cooperation completed.
Those who have already registered as an online shop member
① After logging in to the online shop, click "My Page" from the menu.
② Click the menu "Change registration information" on My Page.
③ The registration information input page opens, enter the required items, check the RTTG member items, and click the "Confirm" button.
・ RTTG member customers: Check "Already a member" in the RTTG member item and enter the ID in the RTTG member ID item.
* You need to enter the same password as the RTTG member in the password item.
・ Customers who are not RTTG members: Check "Register as a new member" in the RTTG member item.
④ Confirm the input contents on the input content confirmation page and click the "Update" button. RTTG member cooperation completed.
About point granting and use
Grant / use
・For every ¥110 spent (including tax), you will earn 1 RTTG point or more.
・From 100 points or more, 1 point can be used as a discount of 1 yen.
*Registration and cooperation with RTTG POINT CLUB before ordering is a condition.
How to use
① Open the cart content confirmation page.
(2) Check the available points and enter the number of points to use.
* Points cannot be used if registration / linkage with RTTG POINT CLUB has not been completed.
③ After confirming that the point usage amount has been reflected, click the "Purchase procedure" button to proceed to payment.