Payment method
You can choose a payment method from the following payment methods.
*In some cases, not all payment methods can be used.
*If you do not receive an order confirmation email even after 3 business days have passed since your order was placed, there is a possibility of an order error (e.g. wrong e-mail address).
Please contact us. ▶ Click here for inquiries * If the total purchase price is 100,000 yen or more, or if you order 10 items or more for one item, we may contact you by phone to confirm. Please note.
credit card
The following credit cards can be used for payment at the time of ordering.
・ About the number of times of use "1 time / 2 times / 3 times / 5 times / 6 times / 10 times / 12 times / 15 times / 18 times / 20 times / 24 times / revolving payment / bonus payment" can be used. ..
* Installment payment may not be available depending on your credit card status. For details, please contact your card company directly.
* At our company, payment to the credit card company will proceed when the product is shipped. The withdrawal date and time will vary depending on the closing date of your credit card and the contract details, so please contact your credit card company directly.
・ If you make a mistake, we will check by e-mail or phone.
・ The price will be deducted from the customer's designated savings account based on each credit card membership agreement.
-The card number is encrypted by using the SSL system.
・ If the address registered by the card company and the address of the orderer do not match, it may not be possible to confirm.
・ About the credit card withdrawal name The card withdrawal name will be "COMPLEX BIZ OFFICIAL ONLINE SHOP".
* The notation used differs depending on the credit card company you are using. Due to the character limit of each credit card company you are using, not all prints may be made.
* Our company will process the bill when the product is shipped, but please contact the card company directly for the withdrawal date.
* Please contact your credit card company directly regarding the timing of withdrawal of bonus payment.
Cash on delivery
・ Please pay the delivery person in cash when you receive the item.
・ Cash on delivery fee (330 yen) will be charged separately.
・ The maximum amount of cash on delivery is 300,000 yen.
・ Please note that cash on delivery may not be delivered depending on the delivery area.
Rakuten Pay
You can place an order using your Rakuten ID and password.
Please check the details of "Rakuten Pay" from the following.
https://checkout.rakuten.co.jp/ *Transition to an external site
[How to use]
1. Add the product to the cart and click "Checkout"
2. Proceed to the purchase procedure, select "Rakuten Pay" as the payment method on the order confirmation screen, and proceed to "Confirm the order".
3. Confirm the contents and click "Pay with Rakuten ID"
Four. You will be redirected to the Rakuten Pay page, so please log in with your Rakuten ID.
Five. After completing the payment procedure with Rakuten Pay, click the "Next Page" button and return to the Complex Biz Online screen to complete your order.
【Notes】
*Rakuten Points can only be earned by paying with Rakuten Card, Rakuten Points, and Rakuten Cash.
*Rakuten Pay accepts credit card/debit card, Rakuten Point/Rakuten Cash payment.
PayPay
With PayPay (online payment), you can place an order with your PayPay account. You can also earn PayPay bonus by shopping.
Please check the details of "PayPay" from the following.
https://paypay.ne.jp/guide/net-service/ *Transition to an external site
[How to use]
1. Proceed to the purchase procedure, select "PayPay" as the payment method on the order confirmation screen, and proceed to "Confirm the order".
2. When you press the "Confirm order details" button on the "Order details confirmation" screen, you will be transferred to the PayPay app or website.
3. The payment screen will be displayed. Please select a payment method.
* Returns to the shop site in the default browser of the smartphone.
【Notes】
* If you close the screen or move to another page during PayPay payment, the payment will not be completed and the order will not be confirmed.
*Please note that if the order is not confirmed, the inventory of all items in the cart will be canceled.
Convenience prepayment
After completing your order, you can pay at the designated convenience store after checking the "order completion email" sent by us.
・ The maximum amount of prepayment at convenience stores is 299,999 yen.
・ A separate fee (220 yen) will be charged.
・ The deadline for payment procedures is [7 days] from the next day when the email is delivered.
After the payment deadline, payment at the convenience store will not be accepted and the corresponding order will be automatically canceled, so please complete the payment procedure as soon as possible.
Please note that if payment cannot be confirmed by the due date, future payment methods may be restricted.
・ You can pay at major convenience stores in Japan. Please see the following page for how to use at each convenience store.
Seven-Eleven
Family mart
Lawson Ministop
Seiko Mart * Transition to an external site
・ After confirming the payment of the billed amount, we will ship it in sequence.
About shipping and handling
about shipping cost
・ A flat rate of 660 yen (including consumption tax) will be charged for each delivery. However, if the total product price (tax included) is 11,000 yen or more, the shipping fee will be free.
・ The delivery address for one order is limited to one place.
About fees
The fees for selecting each payment method are as follows.
C.O.D .: The C.O.D. fee will be borne by the customer. (330 yen per session)
Delivery method
We will ship within 2-4 business days from the date of your order. (Please contact us if you do not receive the item within 2 weeks.) In the case of prepayment at a convenience store, we will arrange shipment after we confirm the payment.
However, if there are consecutive holidays such as the year-end and New Year holidays and summer holidays, it may exceed this, but we will notify you in advance on this site.
About packing
All purchased items are packed and delivered to you.
If you want a box, you need to purchase it together with the product.
* We will put it in a drawstring bag suitable for the product size.
*Shopping bag is not included. If you wish, please write in the remarks column.
*Sale products do not come with a purse or shopping bag. note that.
Designation of desired delivery date
・You can specify the desired delivery date and time. Please select the desired delivery date from 3 business days after the order date and up to 1 month later. However, orders will be processed within our business days and hours.
・Regarding prepayment at a convenience store, we may not be able to meet your request as we will ship after confirming the payment.
・If the product does not arrive after the specified date, please contact us by E-mail/TEL.
▶ Click here for inquiries
Designation of delivery address
・ In addition to delivering to the customer's home, we also deliver to the location specified by the customer.
・ In the case of cash on delivery, please note that we cannot accept delivery to any address other than the orderer's address in order to prevent spoofing orders.
Shipping of goods
・ Yamato Transport will take care of the delivery of the products.
・ In the case of cash on delivery, we will contact you before delivering the product, so please let us know if there is any inconvenience in the delivery date and time.
・ If you are absent, it will be redelivered. Please check the out-of-office notification and let us know the date that is convenient for you.
・ If you purchase multiple items, the delivery may be divided into multiple flights.
・ Delivery of products is limited to Japan.
・ As a general rule, we do not accept the collection of packing materials that come out at the time of delivery.
・ Products are basically delivered to the eaves.
About returns and exchanges
Defective product
・ A defective product is a product that is different, damaged, or dirty when it arrives.
・ If the item you received is defective, please contact us. We will refund or exchange for a non-defective product.
・ For refund, after confirming the return, the refund amount will be transferred to the account specified in the name of the orderer.
・ We will bear the shipping charges for returns.
Cancellation/return/refund process
・We accept returns within 8 days after the product arrives.
・Please be sure to contact us with the following information in advance and return it. We will refund the product price. (However, the shipping fee, our designated settlement fee, and the transfer fee for refunds are excluded.)
・Only unused products will be returned.
[About refund method]
<For credit card payment>
We will refund to the credit card used at the time of ordering.
Depending on the credit card company you use, the timing of the refund will differ.
Please contact your credit card company for details.
<For PayPay payment>
We will refund your PayPay balance.
After processing the refund, it will take about a week for the customer to cancel the payment.
For details, please contact PayPay directly.
■ PayPay Customer Support Contact Phone number: 0120-990-634
<For Rakuten Pay>
Payments made with Rakuten Points or Rakuten Cash will be returned to your Rakuten Point account.
Payments made by credit card will be refunded by your credit card company.
For details, please contact Rakuten Pay or your credit card company.
<In the case of prepayment at a convenience store>
A receipt for payment is required. Please include it when returning the product.
We will transfer the refund amount to the designated account in the name of the orderer.
Regarding the transfer fee, it varies depending on the bank, so
Please confirm the details with the transfer amount.
<Cash on delivery>
We will transfer the refund amount to the designated account in the name of the orderer.
Regarding the transfer fee, it varies depending on the bank, so
Please confirm the details with the transfer amount.
【contact address】
E-mail: onlineshop@complex-biz.com
Toll-free: 0120-087-317 (10:00-17:00) *Closed on Saturdays, Sundays, public holidays, year-end and New Year holidays, summer holidays, etc. Please check the calendar below the site.
[Contact details]
①Order number:
②Reason for return:
③ Product arrival date:
④ Name:
⑤ Phone number:
⑥ Address:
⑦ Returned product part number:
⑧Customers who purchased by cash on delivery or advance payment at a convenience store Refund account:
Products that cannot be returned
・Items that have passed 9 days or more after arrival ・Items that have already been used Products marked as "non-cancellable/returnable" ・Products with scratches or stains on the product or tag at the customer's hand (including those where the tag is detached from the product and those with evidence of detachment). )
About RTTG member cooperation
Those who have not registered as an online shop member
① Click the "New Member Registration" button from the login page of the online shop.
② Read the terms of use, agree to them, and click the "I accept the terms" button.
③ The member information input page opens, and after entering the required items, click the "Confirm" button.
・ RTTG member customers: Check "Already a member" in the RTTG member item and enter the ID in the RTTG member ID item.
* You need to enter the same password as the RTTG member in the password item.
・ Customers who are not RTTG members: Check "Register as a new member" in the RTTG member item.
④ Confirm the input contents on the input content confirmation page and click the "Register" button. Member registration and RTTG member cooperation completed.
Those who have already registered as an online shop member
① After logging in to the online shop, click "My Page" from the menu.
② Click the menu "Change registration information" on My Page.
③ The registration information input page opens, enter the required items, check the RTTG member items, and click the "Confirm" button.
・ RTTG member customers: Check "Already a member" in the RTTG member item and enter the ID in the RTTG member ID item.
* You need to enter the same password as the RTTG member in the password item.
・ Customers who are not RTTG members: Check "Register as a new member" in the RTTG member item.
④ Confirm the input contents on the input content confirmation page and click the "Update" button. RTTG member cooperation completed.
About point granting and use
Grant / use
・For every ¥110 spent (including tax), you will earn 1 RTTG point or more.
・From 100 points or more, 1 point can be used as a discount of 1 yen.
*Registration and cooperation with RTTG POINT CLUB before ordering is a condition.
How to use
① Open the cart content confirmation page.
(2) Check the available points and enter the number of points to use.
* Points cannot be used if registration / linkage with RTTG POINT CLUB has not been completed.
③ After confirming that the point usage amount has been reflected, click the "Purchase procedure" button to proceed to payment.