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Terms of Serviceterms of service

These Terms of Use (hereinafter referred to as the ``Terms'') apply to the following website (hereinafter referred to as ``this site'') operated by Complex Biz International Co., Ltd. (hereinafter referred to as ``the Company''). ).

・ COMPLEX BIZ OFFICIAL ONLINE SHOP (Complex Biz official online shop)
( https://shop.complex-biz.com/ )

These terms and conditions fall under the standard terms and conditions stipulated in Article 548-2 of the Civil Code, and are applicable to those who browse this site, purchase products listed on this site, and use other services (hereinafter referred to as ``this service''). Those who have registered as members of the Service (hereinafter referred to as "Users", including those who have registered as members of the Service (hereinafter referred to as "Complex Biz Members")) use this Service or apply to purchase products listed on this site. At this point, the user is deemed to have agreed to each provision of this agreement, and the user will use this service in accordance with these terms.

Article 1 (Application): 1. These Terms shall apply to all relationships related to the use of the Service between the User and the Company.

2. In addition to these Terms, the Company may establish various regulations (hereinafter referred to as "individual regulations") such as rules for use regarding this service. Regardless of their name, these individual provisions shall constitute a part of these Terms.

3. If the provisions of these Terms conflict with the provisions of the individual provisions in the preceding paragraph, the provisions of the individual provisions shall take precedence unless otherwise specified in the individual provisions.
Article 2 (Complex Biz member registration): 1.Member registration applicants shall apply for registration in accordance with the method specified by the Company, and when the Company notifies the applicant of the approval thereof, membership registration shall be completed.

2. If the Company determines that the applicant for membership registration has any of the following reasons, the Company may not approve the application for membership registration, and shall not be obliged to disclose the reason.
(1) When false information is submitted when applying for membership registration (2) When the application is from a person who has violated this agreement (3) In addition, when the Company determines that membership registration is not appropriate
Article 3 (RTTG Point Club Member Registration): The Company uses the personal information of users who have registered as Complex Biz members for the purpose of applying for membership in the RTTG Point Club jointly operated by Resorttrust Co., Ltd. and RFS Co., Ltd. and RFS Co., Ltd. When a user applies for registration as a Complex Biz member, it is deemed that the user has applied for registration as an RTTG Point Club member at the same time. The same applies if a user who has already registered as a member later applies for the purchase of products listed on this site.
For details on the RTTG Points Club, please refer to the "RTTG Points Club Terms and Conditions".
Article 4 (Change/withdrawal of membership information): 1. Complex Biz members shall promptly correct the information on their own from My Page if there is any change in member information.

2. When a Complex Biz member wishes to withdraw from membership, he/she shall carry out the withdrawal procedure himself/herself from My Page or contact the contact information posted on this service. Even if you withdraw from the Complex Biz membership, you will continue to be a member of the RTTG Point Club.

3. In the event that a Complex Biz Member withdraws from the RTTG Point Club registered in accordance with the preceding article, the prescribed procedure shall be followed in accordance with the RTTG Point Club Terms of Use.
Article 5 (Login ID and password management): 1. Complex Biz members shall manage their login ID and password for this service at their own responsibility.

2. Complex Biz members may not transfer or lend their login ID and password to a third party, or share them with a third party under any circumstances. If the combination of login ID and password matches the registered information and is logged in, the Company will consider it to be used by the Complex Biz member who has registered the login ID.

3. The Company shall not be liable for any damage caused by the use of the login ID and password by a third party, except in the case of intentional or gross negligence on the part of the Company.
Article 6 (Establishment of contract): 1. In this service, when the user applies for purchase to our company, an "order receipt notification" email (automatic delivery) containing the details of the order will be sent. This is to inform the user that we have received the order information, and does not indicate our intention to accept the order. The "shipment completion notice" email sent by the Company when the product is shipped shall be regarded as the Company's acceptance of the user's application for a contract, and the sales contract shall be concluded at that point. In addition, the ownership of the product and risk of loss shall be transferred to the user when the company delivers the product to the delivery company.

2. After receiving your order, we will immediately start preparing for shipment, so we cannot accept changes to the delivery address, payment method, change or addition of ordered products, or cancellation of all or part of ordered products. Once we have received the product, we will follow the provisions of Article 8, Paragraph 2 and carry out the return procedure according to the customer's convenience.

3. Minors may not use the Service without the prior consent of a qualified legal representative.

4. If the user falls under any of the following reasons, the company may cancel or terminate the sales contract, suspend performance, or take other appropriate measures without prior notice to the user. will do.
(1) As a result of examination by the credit card company, the use consent was not received (2) When it is recognized that there is a false statement in the member registration information or the user's personal information (3) The user agrees to this agreement (4) When it is recognized that the order is for commercial purposes such as resale. (7) In other cases where it is recognized that the relationship of trust between the Company and the user has been damaged.

5. In addition to what is stipulated in this agreement, the payment method, delivery method, cancellation method of purchase application, return method, etc. related to this service will be determined separately by the Company.
Article 7 (Delivery): 1. The delivery of products, etc. by this service shall be delivered to the location designated by the user as the delivery destination by the method designated by the Company, and the delivery destination designated by the user shall be limited to within Japan. However, depending on the delivery area and delivery status, or due to natural disasters, system troubles, and other unforeseen circumstances, delivery may be delayed. , shall not assume any responsibility, and the user shall consent to this in advance.

2. Products are usually shipped within 3 business days from the date of receipt of the order. However, please note that it will take longer than usual to ship during sales periods, year-end and New Year holidays, and summer holidays.
Article 8 (Returns/Exchanges/Cancellations): 1. In the unlikely event that the delivered product is different from the ordered product, or if the product is defective such as damaged or soiled, we will replace it. Please send it back. In this case, we will bear the return shipping fee, so please use the cash on delivery method. After confirming the returned goods, the refund amount will be transferred to the account specified by the person who placed the order.

2. In the case of a duplicate order or a difference in usability, size, design or color image, etc., please return the product within 8 days of receiving the product at the customer's expense as a return due to customer's convenience. . In this case, please contact us in advance and fill in the necessary information on the return form enclosed when the product was delivered and return it to us. We will refund the product price. However, the refund amount will be the amount excluding the shipping fee for the return, the settlement fee specified by our company, and the transfer fee for the refund. After confirming the return, we will transfer the refund amount to the account in the name of the person who ordered it. For customers paying by credit card, the withdrawal will be canceled. In addition, please note that in the case of shipping a replacement product based on this paragraph, the shipping fee for the replacement product will be borne by the customer.

3.Regardless of the preceding two paragraphs, the following products cannot be exchanged or returned.
(1) Products that have already been used by the customer (2) Products that have been received for more than 9 days (3) Sanitary products (pierced earrings, etc.), lucky bags, lucky boxes, sale products, outlet products, reserved products, etc. Products with a description of "not eligible for order cancellation/return" on the sales page. Including those with traces)
Article 9 (Intellectual Property Rights): The copyright or other intellectual property rights of product photos and other content provided by this service (hereinafter referred to as "content") belong to legitimate right holders such as our company and content providers, and users , These may not be duplicated, reprinted, modified, or otherwise used for secondary purposes without permission.
Article 10 (Prohibitions): When using this service, the user shall not do the following acts.
1. Acts that violate laws or public order and morals
2. Acts related to criminal activity
3. Acts that infringe copyrights, trademark rights and other intellectual property rights contained in this service
4. Acts that destroy or interfere with the functions of our server or network
5. Acts of commercially using information obtained from this service
6. Acts that may interfere with the operation of the Company's services
7. Acts of unauthorized access or attempts to do so
8. Acts of collecting or accumulating personal information, etc. related to other users
9. Impersonating another user
10. Acts that directly or indirectly provide benefits to antisocial forces in relation to our services
11. Other acts that the Company deems inappropriate
Article 11 (Suspension of Provision of the Service, etc.): 1. The Company may suspend or suspend the provision of all or part of the Service without prior notice to the User if the Company determines that any of the following reasons exist.
(1) When performing maintenance inspections or updating computer systems related to this service (2) When it becomes difficult to provide this service due to force majeure such as earthquakes, lightning strikes, fires, power outages or natural disasters (3) Computer or communication (4) In the event that the Company deems it difficult to provide the Service.

2. The Company shall not be liable for any disadvantage or damage suffered by the User or a third party due to the suspension or interruption of the provision of the Service, except in cases of intentional or gross negligence on the part of the Company. shall be
Article 12 (Use restrictions and cancellation of registration): 1. In any of the following cases, the Company may, without prior notice, restrict the User from using all or part of the Service, or cancel the registration as a Complex Biz Member. We shall be able to
(1) If any of the provisions of this Agreement are violated (2) If it turns out that there is a false fact in the registered items (3) If the credit card reported by the user as a means of payment is suspended (4) When there is a default of payment obligations such as fees (5) When there is no response for a certain period of time in response to contact from the Company (6) When this service is not used for a certain period of time from the last use (7 ) In addition, when the Company determines that the use of this service is not appropriate

2. The Company shall not be held responsible for any damages incurred by the User due to actions taken by the Company under this Article.
Article 13 (Warranty Disclaimer and Disclaimer): 1. The Company shall not be liable for any de facto or legal defects (safety, reliability, accuracy, completeness, effectiveness, suitability for a particular purpose, security defects, errors or bugs, infringement of rights, etc.) in the Service. etc.) is not guaranteed.

2. The Company shall not be liable for any damage caused to the User by the Service. However, if the contract between the Company and the user regarding this service (including this agreement) is a consumer contract stipulated in the Consumer Contract Act, this exemption provision will not apply, but in this case However, the Company shall not be liable for damages arising from special circumstances among damages incurred by the user due to default or tort due to the Company's negligence (excluding gross negligence) (including cases that could be foreseen), and shall be liable only for normal damages that occur directly and actually.

3. The Company shall not be held responsible for any transactions, communications or disputes arising between users and other users or third parties regarding this service.
Article 14 (Changes in service content, etc.): The Company may change the content of the Service or discontinue the provision of the Service without notifying the User, and shall not be liable for any damages incurred by the User as a result.
Article 15 (Changes to Terms): 1.In addition to cases where it is in the interests of users in general, the Company may change social conditions, economic circumstances, changes in various circumstances such as changes in the tax system, changes in laws and regulations, changes in the actual situation related to this service, and other reasonable reasons. If it is recognized that, based on the provisions of Article 548-4 of the Civil Code, we shall be able to change the contents of this agreement.
2. In the event that these Terms are changed based on the provisions of the preceding paragraph, they shall be notified in advance by displaying them on the Site or by notifying users by the notification method stipulated in these Terms.
Article 16 (Handling of Personal Information): The Company shall properly handle personal information acquired through the use of this service in accordance with the "Privacy Policy" established by the Company.
( https://shop.complex-biz.com/privacy/ )
Article 17 (Notice or Contact)): Notifications or communications between the User and the Company shall be made in accordance with the method stipulated by the Company. Unless the user submits a change notification in accordance with the method specified separately by the Company, the Company will consider the currently registered contact information to be valid and will notify or contact the contact information. shall be deemed to have reached the user.
Article 18 (Prohibition of Transfer of Rights and Obligations)): Users may not transfer or pledge their status under the terms of use or their rights or obligations under these Terms to a third party without the Company's prior written consent.
Article 19 (Governing Law/Jurisdiction)): The law of Japan shall be the governing law for the interpretation of these Terms. In addition, regarding this service, the application of the United Nations Convention on Contracts for the International Sale of Goods shall be excluded. In the event of any dispute regarding this service, the district court having jurisdiction over the location of our head office shall be the exclusive jurisdictional court.

Supplementary Provisions Established November 10, 2021