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REPAIRAbout repair

Precautions when requesting repair

Online repair reception requires online membership registration.
> Click here for new member registration
Customers who purchased at a department store or directly managed store The purchase certificate attached at the time of purchase is required.
We cannot accept repairs without proof of purchase.
Customers who purchased from our online shop We manage your purchase history, so please contact us using the repair form.
However, if we cannot confirm the purchase, we will not be able to accept the repair.
・We will accept any defects that occur during normal use free of charge for 3 months from the date of purchase, and after that, we will charge a fee.
・We cannot accept repairs for items that you have processed yourself.
・Substitute parts may be used for repairs.
・Depending on the condition, we may not be able to accept repairs. Please note.
Even within the free repair period, repair may be charged depending on the condition of the product.
About the repair period Please note that it will take about 2 to 3 months after the repaired product arrives.
Contacts and repairs during the year-end and New Year holidays, Golden Week, and summer holidays may require more days.
*Please make settings so that you can receive emails from "onlineshop@complex-biz.com" and "syuri-service@complex-biz.com".

Check the symptoms before requesting repair

Depending on the symptoms, there are things that cannot be repaired.
Please check from "If repair is not possible" below.

If repair is not possible

Application for repair

Right now, we are giving a 20% OFF coupon that can be used at our online shop to customers who have completed the repair application at the online repair reception.

Online repair reception [discount benefits available]